types of support andace offers

IT Support Solutions

Flexible IT Support (Ad-Hoc Support)

An ad-Hoc partner needs to be nimble and there when your business suddenly has a meltdown. We understand that IT problems can have a devastating effect on your business and that each problem can be different and need a rapid solution so your employees can get back to generating outcomes.

With high level SLAs, Tech Success provides emergency and ad-hoc IT services to all businesses, no matter the size and complexity. Our experienced services team will assist you in rapidly troubleshooting your issues and report on what the problem was whilst implementing solutions to mitigating the risk from happening again.

Managed IT Support

Fully managed IT Support Services and we take pride in being the offsite IT department for some of Perth’s most recognised businesses. Our mission is to remove issues before they occur, ensuring that our clients maximize their productivity.


Fixed priced monthly contract to streamline technical support and take the stress out of getting the necessary help when you need it.

Flexible Support (Pay when you need us)

Simply IT support when you need it. Pay as you go only when you need us.

 

Ad-hoc support (break / fix) is suitable for organisation –

 

 

 

 

Your company is living with different, fluctuating billing costs for IT help.

During IT breakdowns, your organisation can afford downtime.

You are considering streamlining your IT budget.

Fixed hourly rate chargeable in 15 minutes blocks

You have a powerful IT system which rarely faces problems.

However, that there are certain ad-hoc support considerations that you will need to think about your upgrades, for instance. You may also need to evaluate your own purchases of IT that will help sustain your systems and strengthen protection in the workplace. You will also need to worry about whether the profitability will be impacted by the downtime for reactive responses. After all, downtime could lead to a loss of income and clients.

 

 

Managed IT Support

Fully managed IT Support Services and we take pride in being the offsite IT department for some of Perth’s most recognised businesses. Our mission is to remove issues before they occur, ensuring that our clients maximize their productivity.

 

 

A dedicated Technical Account Manager

Support by a team ICT Specialists (ICT = information and communications technology)

Fixed monthly contracts for your convenience

Unlimited IT support during business hours – 6:30am to 6.30pm (Monday-Friday) Western Standard Time

Onsite service technicians when required

24/7 monitoring on critical devices such as servers

Fully Managed IT Support Services

Proactive resolution of any issues that may arise

Optimise your Business Productivity with Efficient IT support

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